How can I register as a seller?

You can register by completing the online registration form, submitting your business details, GST Details, Pan Details, and Adhaar Details identity proof. After verification, your seller account will be activated post approved by IERADA Legal team.

Do I need a GST number to sell online?

Yes, GST is mandatory. However, certain unbranded or handmade or Category products may be sold without GST based on government regulations.

What documents are required for seller registration?

1. GST Certificate. 2. PAN Card. 3. Adhaar Card. 4. Registered Mobile Number.

What are the fees or commission charges?

Commission structure varies by category. Some platforms offer 0% commission for new sellers and may charge service or logistics fees only after successful sales.

How and when will I receive payments?

Payments are transferred directly to your registered bank account on a settlement cycle (e.g., 7–14 working days after order delivered), depending on the platform's policy.

Who handles product shipping and delivery?

IERADA E-commerce platforms provide logistics support. Sellers only need to pack the product; the delivery partner picks up and delivers to customers.

What is the return and refund process?

Returns are processed based on platform policies. If eligible, the product is returned to the seller and the refund is issued to the customer. Return fees may apply depending on the reason.

Can I offer Cash on Delivery (COD)?

Yes, COD can be enabled based on product type.

How do I list my products?

You can list products by uploading product images, description, pricing, and stock details via the seller dashboard.

Do you provide product photoshoot and content support?

Yes, Listing assistance and descriptions for new sellers.

Can I manage my inventory on the platform?

Yes, the seller dashboard includes an inventory management tool where you can update stock levels single and bulk.

How can I track my orders?

Order updates and tracking information are available in real-time through the seller panel and Whatsapp.

Will I get support for marketing and promotions?

Yes, sellers can participate in sales campaigns, ads, banner promotions, and featured product listings.

What if my product is damaged during shipping?

Depending on logistics terms, insurance or claim policies may cover shipping damages.

How do I contact seller support?

You can reach the helpdesk via email, phone, or WhatsApp through the seller support section in the dashboard.

Is there any minimum order quantity to start selling?

No, sellers can start with even a single product. There is no minimum listing or order requirement.

Can I sell used or refurbished products?

Only new and original products are allowed, unless the platform clearly supports refurbished categories with certification.

Can I pause my store or temporarily disable listings?

Yes, sellers can enable vacation mode or temporarily disable product listings anytime.

What happens if I receive a fake or fraudulent return?

Seller can raise "Return Dispute Resolution", sellers will raise a ticket and provide evidence. IERADA team will ascertain the case.

How do ratings and reviews work?

Customers can rate products after purchase. Reviews help improve visibility and trust, and sellers can respond to feedback via the dashboard.

Can multiple users manage the same seller account?

Yes, seller can allow multi-user access for operations like accounts, catalog, and shipping.

How can I increase my sales growth?

By optimizing listings, offering competitive prices, enabling COD, participating in promotions, and maintaining product quality and image quality, listing contents.

Can I use my own courier service?

No, IERADA will provide the logistic.

How are disputes handled between sellers and buyers?

A dispute management team reviews evidence and resolves based on policy and fairness.

Are there storage or warehousing services available?

No, IERADA will notify to their seller if any.

What are penalties for late dispatch or cancellation?

Penalties may apply for high cancellation or delay rates as per service level policy.

Can I sell on multiple e-commerce platforms at the same time?

Yes, sellers are free to sell on multiple platforms unless a exclusive contract is signed.

Do I need a trademark for my brand?

Not mandatory, but recommended to protect brand identity and avoid disputes.

What product categories are restricted or prohibited?

Items like weapons, narcotics, hazardous chemicals, counterfeit goods, adult content, government-stamped items, etc., are prohibited.

Does the platform provide training sessions for new sellers?

Yes, onboarding sessions, webinars, and tutorials are available.

Frequently Asked Questions

Answers to common questions about shopping on Ierada.

You can register by completing the online registration form, submitting your business details, GST Details, Pan Details, and Adhaar Details identity proof. After verification, your seller account will be activated post approved by IERADA Legal team.

How do I track my order?

Sign in: Log in to your Ierada account on the website or app.
Open My Orders: Go to My Orders and find the shipment you want to track.
View tracking: Tap Track to see courier status updates for that order.

Go to My Orders

How do I return an order?

Open My Orders: Sign in to your Ierada account and go to My Orders.
Choose the order: Select the delivered order you want to return or replace within the return window.
Submit the request: Follow the on-screen return or replace steps and wait for pickup / confirmation.

Need help? Email info@ierada.com or use Help & Support after login.

IERADA

How do I return an order?

Open My Orders: Sign in to your Ierada account and go to My Orders.

Choose the order: Select the delivered order you want to return or replace within the return window.

Submit the request: Follow the on-screen return or replace steps and wait for pickup / confirmation.